Refund Policy

When you get a refund\u200a\u2014\u200ano questions asked

• We never reached a hold line or a representative.
• We never called you and no callback was requested on your behalf.
• A technical fault on our side ended the attempt.
• You were connected to a recorded message rather than a queue or a person.

When we usually cannot refund

• We called you and you did not answer.
• A callback was successfully requested with the agency.
• You were connected and chose to end the call.
• You are unhappy with what the representative told you \u2014 we have no influence over that.

How to request one

Contact us from the contact page within 30 days of the call. Include the phone number on your account. We keep detailed logs of every call attempt, so we can usually confirm what happened quickly.

Approved refunds are returned to the original payment method via Square.

In short

If the service did not do what it promised, you should not pay for it. If you think that applies, ask us.